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🎯 Strategic Product Planning & KPI Leadership
TL;DR: I facilitated quarterly strategy workshops, broke down epics into actionable features and connected roadmap planning directly to delivery. I also defined and tracked both team and personal KPIs each quarter, ensuring alignment on priorities and measurable impact across product development. Clients: Platypus & Mastercard Open Banking Europe (formerly Aiia) Alongside day-to-day product delivery, I…
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🚧 Roadmap Execution & Product Delivery
TL;DR: We translated strategic goals into actionable roadmaps, summarising features, creating Jira documentation and coordinating releases across teams. This ensured consistent delivery, better transparency and clear alignment between leadership and what teams shipped. Client: Mastercard Open Banking Europe (formerly Aiia) At Mastercard, I was responsible for translating strategic priorities into actionable product development work. As…
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📊 Strategic Planning & Prioritisation Workshops
TL;DR: I designed and facilitated quarterly leadership workshops using an agile prioritisation matrix. Together, we mapped future projects, broke epics into features and translated them into design sprint tickets – creating a clear path from vision to execution. Client: Platypus At Platypus, I facilitated quarterly planning workshops with leadership to align on upcoming priorities and…
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👥 Team Leadership & Mentoring
TL;DR: I led cross-functional teams of 5-7 people, running daily standups, retros and team-building rituals that fostered collaboration and trust. I also recruited and mentored a UX designer through bi-weekly 1:1s, helping them grow into their role while aligning the team around shared priorities. Client: Platypus and Mastercard Open Banking Europe (formerly Aiia) At Platypus,…
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📞 Strengthening Product–Customer Service Collaboration
TL;DR: We restructured collaboration between Product and Customer Service, I cut ticket backlog by more than half in a month and created weekly syncs plus daily stand-up updates. This built trust, improved transparency and ensured faster, more accurate responses to customer issues. Client: Mastercard Open Banking Europe In open banking, customer service teams often face…
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🔄 Evolving Agile Ways of Working
TL;DR: I continuously iterated on agile processes with 5-7 person teams, introducing design sprints, testing new tools, and tailoring rituals for efficiency and transparency. The result: faster delivery, happier teams and clearer alignment with leadership and stakeholders. Clients: Platypus & Mastercard Open Banking Europe (formerly Aiia) As both Product Owner and Scrum Master, I’ve always…