Category: Projects

TL;DR: I facilitated quarterly strategy workshops, broke down epics into actionable features and connected roadmap planning directly to delivery. I also defined and tracked both team and personal KPIs each quarter, ensuring alignment on priorities and measurable impact across product development. Clients: Platypus & Mastercard Open Banking Europe (formerly Aiia) Alongside day-to-day product delivery, I…

TL;DR: We translated strategic goals into actionable roadmaps, summarising features, creating Jira documentation and coordinating releases across teams. This ensured consistent delivery, better transparency and clear alignment between leadership and what teams shipped. Client: Mastercard Open Banking Europe (formerly Aiia) At Mastercard, I was responsible for translating strategic priorities into actionable product development work. As…

TL;DR: I designed and facilitated quarterly leadership workshops using an agile prioritisation matrix. Together, we mapped future projects, broke epics into features and translated them into design sprint tickets – creating a clear path from vision to execution. Client: Platypus At Platypus, I facilitated quarterly planning workshops with leadership to align on upcoming priorities and…

TL;DR: I led cross-functional teams of 5-7 people, running daily standups, retros and team-building rituals that fostered collaboration and trust. I also recruited and mentored a UX designer through bi-weekly 1:1s, helping them grow into their role while aligning the team around shared priorities. Client: Platypus and Mastercard Open Banking Europe (formerly Aiia) At Platypus,…

TL;DR: We restructured collaboration between Product and Customer Service, I cut ticket backlog by more than half in a month and created weekly syncs plus daily stand-up updates. This built trust, improved transparency and ensured faster, more accurate responses to customer issues. Client: Mastercard Open Banking Europe In open banking, customer service teams often face…

TL;DR: I continuously iterated on agile processes with 5-7 person teams, introducing design sprints, testing new tools, and tailoring rituals for efficiency and transparency. The result: faster delivery, happier teams and clearer alignment with leadership and stakeholders. Clients: Platypus & Mastercard Open Banking Europe (formerly Aiia) As both Product Owner and Scrum Master, I’ve always…

TL;DR: We redesigned our gender (identity) selector to be more inclusive and transparent, based on research and user interviews with non-binary and transgender people. Outcome: respectful, up-to-date options with clear explanations (full transparency) that build user trust. Client: Platypus At Platypus, we identified the need to make our product copy — especially around identity —…

TL;DR: I led end-to-end localisation across multiple languages, collaborating with developers and external partners to improve processes, quality and accessibility. Delivered translations, QA and implementation in GitHub while creating workflows that ensured inclusive, consistent product copy at scale. Clients: Platypus & Mastercard Open Banking Europe (formerly Aiia) As the Product Owner for localisation efforts at…